Shipping Policy

SHIPPING POLICY – OAPEZE®

1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
Domestic (Indonesia): 2–5 business days
International: 5–14 business days Delivery times may vary depending on location, customs clearance, and courier performance.

3. International Shipping
OAPEZE® ships worldwide. Please note that international shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

4. Shipment Confirmation & Tracking
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take up to 24–48 hours to become active.

5. Delays
Delays may occur due to unforeseen circumstances such as: High order volume Customs processing Courier disruptions We appreciate your patience and understanding.

6. Incorrect Address
Please ensure your shipping address is correct at checkout. OAPEZE® is not responsible for orders shipped to incorrectly provided addresses.

7. Lost or Damaged
Packages If your order is lost or arrives damaged, please contact us at: info@oapeze.com within 3 days of delivery. We will assist you in resolving the issue as quickly as possible.

8. Contact Us
For any shipping-related inquiries, please contact: Email: info@oapeze.com

OAPEZE® – Delivering Creativity, Worldwide.